Our Warranty

For complete peace of mind, each product comes with a manufacturer’s warranty ranging from 1 to 10 years.

The Warranty duration is specified against each product on the product page.

Wagstaff Office Furniture warrants that the Goods supplied will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the period of the 'operational lifetime' of the product subject to the following conditions.

The warranty offered applies to the 'operational lifetime' of the product. This is deemed to be the period stated on the product page from the date of purchase.

The warranty period runs from the date of purchase and applies only to original purchasers who acquire their products new from Wagstaff Office Furniture.

The guarantee provides cover against defects in materials and workmanship of the product to the original purchaser of the goods only. 

At Wagstaff Office Furniture’s discretion, they will repair or replace with a comparable product free of charge (for material and components) any product, part or component which fails under normal use during the applicable warranty period. 

In some cases Wagstaff Office Furniture reserves the right to refund to the Buyer the price of the Goods (or a proportionate part of the price).

A claim under this warranty must be made during the applicable warranty period and for a product, part or component to be eligible for coverage under this warranty it must have been installed, used and maintained according to Wagstaff Office Furniture’s published instructions.

The warranty will become immediately void on any of the following happenings:

1. There is any modification of the original product or Goods
2.  The product or Goods are used in combination with any other product that is not designed for this purpose
3. The product or Goods have been exposed to extreme environmental conditions or have been subject to improper storage

This warranty does not apply to product failure or damage resulting from:

• Fair wear and tear as part of the Products operational life
• Failure to follow the Seller's instructions (whether oral or in writing) misuse, alteration or repair of the Goods without approval.
• Wilful damage, negligence, or repeated abuse.
• Goods modified or placed into applications which are outside of the product's specification.
• Use in more than a single shift per day; in which case the warranty is reduced accordingly.

The following products and materials are not covered by this warranty:

• The warranty does not extend to the replacement or repair of furniture, IT equipment or any Goods not supplied by Wagstaff Office Furniture
• Bespoke goods that have been specified by the Buyer at the time of order which are unique to them or goods arising from any drawing, design or specification supplied by the Buyer (i.e. Custom Solutions/Specials products) 
• Parts, materials or equipment not supplied by the Seller, in respect of which the Buyer shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to the Seller

To confirm the product has not been misused, placed into use outside of its specification or used beyond the expectations of ordinary service.

• Wagstaff Office Furniture maintains the right to void the warranty should the Buyer be unable to provide reasonable supporting evidence.
• Wagstaff Office Furniture reserves the right to request that the damaged product(s) be returned before replacement.
• Wagstaff Office Furniture shall be under no liability under the above warranty (or any other warranty, condition or guarantee) if the total price for the Goods has not been paid by the due date for payment.