Free Delivery on orders over £250

Free delivery is available on most items however FREE DELIVERY on orders over £250, excludes VAT.

This is for a FREE STANDARD DELIVERY SERVICE and doesn’t apply to any other delivery method.

Free delivery on orders over £250 refers to the value of the products in your basket that have been selected with Standard Delivery option only.

Please note this does not included INSTALLATION or EXPRESS DELIVERY options.

The discount is applied in your basket, which you can view at any time before or during check out process.

Standard delivery will be provided on a specific working day (Monday – Friday 08:00 – 17:50hrs). The date will be provided by the supplier and the customer must be available to accept the delivery, if nobody is there to accept delivery or it is rejected delivery, re-delivery charges will be applied.

 

Deliveries

Wagstaff will deliver the goods to the delivery address on the date agreed with the customer. If no date has been agreed, or if that date cannot be met for any reason, then Wagstaff shall make the delivery as soon as reasonably possible.

The customer shall accept the delivery.

Delivery may be made in separate instalments.

We deliver to the whole of the UK at the standard delivery rate to most addresses in the UK mainland, except for a few locations delivered to the Highlands and Islands where a small excess may apply. We will inform you of this before the order is placed. If there are any issues one our team will contact you as soon as we are notified. If, however you would like to talk to us or want some advice regarding delivery before you order, please email our Sales Team at supportonline@wagstaffonline.co.uk.

Unfortunately, due to changes as of 1st January 2020, we are currently unable to deliver to Northern Ireland. If you are based in Northern Ireland and have a product requirement, then please contact our Sales Team by email us at; shopsales@wagstaffonline.co.uk with your enquiry.

Do not worry, if you have already placed your order for delivery to Northern Ireland, then we will automatically contact you to confirm that we are able to ship the item and any related shipping charges that may apply, all before your order is processed and payment confirmed. We apologise for any disruption this may cause and rest assured, we are trying our hardest to resolve this issue.

Wagstaff will do its best to deliver to goods to the delivery address on the date agreed, but the customer agree that any such date is an estimate and Wagstaff cannot accept any liability for loss, damage or expense incurred by the customer by reason of any delay to delivery.

If Wagstaff attempts to deliver the goods to the delivery address and the customer does not accept delivery, then Wagstaff shall be entitled to charge the customer a reasonable sum in respect of storage costs and the costs of making a second delivery.

As per standard transport practices all deliveries are made to the ground floor entrance of your premises. The customer is solely responsible for transporting the goods into its premises, the customer will provide any equipment required to safely lift and transport the goods.

It is the customer’s responsibility to unpack and, if applicable, construct any items. The customer is responsible for properly disposing of any pallets or packaging left with the delivery.

Risk in the goods shall pass to the customer immediately on delivery. Title in the goods shall not pass until the later of (a) delivery or (b) receipt of full payment of the price in cleared funds.

We use standard UK couriers for most of our items, and unfortunately damages can, and do happen. If this happens in your case, please send an email to our customer services team along with photographic evidence as soon as the item is received.

Email us at; supportonline@wagstaffonline.co.uk and we will deal with any problems for you as a priority.

If you email you can attach photos of any damage you’re reporting and this will allow us to help you more quickly.

Installation Services

This section applies where Wagstaff has agreed to carry out the installation of the goods as an additional service to the customer.

Wagstaff shall perform the installation services at the premises agreed between the parties using reasonable skill and care and within a reasonable time.

The customer shall grant Wagstaff safe and unobstructed access to the premises at the times required by Wagstaff to carry out the installation services.

The customer shall provide all information reasonably required by Wagstaff in order to perform the installation services. The customer warrants that it has informed Wagstaff prior to the commencement of the installation services of any particular risks or features of the premises which may affect the installation.

The customer is responsible for ensuring that the relevant area of the premises is suitable for the installation and has been cleared and prepared ready for the installation. If on Wagstaff attending the premises it becomes evident that the area is unsuitable or has not been cleared or prepared, then Wagstaff will be entitled to be reimbursed by the customer for its additional costs incurred as a result, including personnel time, the costs of any revisit and storage charges.

Wagstaff will take reasonable steps to protect the premises and the customer’s property at the premises from damage during the installation. However, Wagstaff is not liable for any unavoidable damage incurred as a result of the installation, and Wagstaff is not responsible for any pre-existing defects in the premises.

Wagstaff will maintain public and employer’s liability insurances during the installation services. The customer shall ensure that the premises where the installation is carried out are fully insured on customary and usual terms prevailing for the time being in the insurance market. The customer will indemnify Wagstaff against any risks which are covered by that insurance (or should have been covered by that insurance, in the event that the customer is in breach of its obligation under this clause).

Wagstaff does not carry out electrical works or data connection works. It is the customer’s responsibility to engage an appropriately qualified specialist to carry out any electrical or data connections required.

If within 12 months of the date of the installation, any defects appear in the goods or the installation, then the customer shall notify Wagstaff of the defects. Within a reasonable time of receiving the notice, Wagstaff shall attend the premises to inspect the goods and the installation. If the goods and/or the installation are defective by reason of any breach of this contract, then Wagstaff will repair or replace the goods and/or the installation without charge to the customer.

Wagstaff shall have no responsibility for any defects appearing more than 12 months after the date of the installation.